Terms & Conditions


These terms and conditions (together with any documents referred to herein) govern your use of our website. 

Please read these terms and conditions carefully before placing an order. Your continued use of this website confirms your acceptance of these terms. 

You should print a copy of these terms and conditions for future reference. 

The Contract 

Once you have placed an order you will receive an order acknowledgement via email which will form the contract between us.

Personal Information 

 For us to process your order it is necessary to collect certain data from you. This data will include your name, address, and contact details. 

 We will never collect information about you without your permission to do so. 

Data collected will not be passed on. 

We do not sell or give information to 3rd parties but your information will be used to communicate with you relating directly to your orders. 

If you sign up to receive our newsletter you will receive regular email updates from us and you will be able to opt out of receiving these emails at any time. 

Financial Information 

We do not store any information relating to your bank account, credit or debit card. 

When you make a payment the payment is processed on our behalf by PAYPAL (except in the case of BACS when you are responsible for transferring the payment to our account, and we do not see any of your bank details). 

Paypal use encryption to safeguard your credit card information.


A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website. 

Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

· Strictly necessary cookies - These are cookies that are essential to the operation of our website. 

· Analytical/performance cookies - These cookies allow us to recognise and count the number of visitors to our website. 

· Functionality cookies - These cookies are used to recognise you when you return to our website. 

· Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed. 

This data is used for purpose of improving our website to make sure it is user friendly and functions well. 

These cookies are essential to enable you to move around the website and use its features. Without these cookies services you have asked for, such as shopping baskets or e-billing, cannot be provided. 

Delivery information 

Any dates stated for delivery are an estimate only. We make every effort to dispatch goods within 48 hours but from time to time there may be unexpected circumstances where this does not happen, although every effort will be made to keep this to a minimum. 

During Market Night events and other promotional events goods may take 7-10 working days to despatch. 

We do not accept liability for shortages or damage to deliveries unless you notify us of the shortage or damage, in writing, within 14 days of receipt of the delivery. 

Delivery is deemed to have taken place when the goods are delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you. 

Title in the goods does not pass to you until payment is received in full by Maisy Moo Fabrics. 

You may request a Proof of Delivery and every effort will be made to provide such proof.

Import Duty 

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. 

 You will be responsible for payment of any such import duties and taxes. 

 Please note that we have no control over these charges and cannot predict their amount.

 Please contact your local customs office for further information before placing your order.

Return/Cancellation of Order

We are sure that you will be completely happy with your purchase. If this is not the case we offer a fair returns policy. 

All we ask is that you notify us of your intent to return your goods within the "cooling off period" of seven working days, beginning on the day after you receive the goods. 

Once you have notified us that you wish to cancel the contract, any amounts paid to us (minus any postage costs incurred) will be refunded to you within 7 days after the goods have been received back. 

If there were no goods supplied, 7 days after the day on which we are informed of your decision to cancel this contract. 

We will make the reimbursement using the same means of payment that you used for the initial transaction and you will not incur any direct fees from the payment facilitator you used as a result of the reimbursement. (This does not include fees from third parties for receiving the money after it is refunded). 

You should return the item/s to us within 14 days of notifying us of the intention to cancel the contract. 

You should send back the goods to the address provided on this website. Goods are returned at your cost. 

This policy applies to all items unless faulty, in which case the return postage will also be paid by us. 

Please make sure that you enclose in your return, a note of your name, address, purchase date and order number. 

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. 

Make sure that you obtain proof of postage for any goods returned to us as we are unable to accept responsibility for parcels lost in transit. 

 This policy complies with the Consumer Rights Directive 2014.

Intellectual property rights

Maisy Moo Fabrics is the owner of all intellectual property rights contained in this website. 

 Any reproduction of part, or all, of its contents in any form is prohibited Disclaimer Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all information is accurate and, or up to date. 

Any errors will be corrected as soon as possible once they are identified. 

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 

We have taken great care to photograph our products in natural day light, however, please bear in mind that colours may vary slightly from computer to computer. Dye lots may also mean slight changes of colour should you make repeat purchases of any of our products. 

If you have any questions regarding this, please do not hesitate to ask. 

Links to and from other websites 

Throughout this website you may find links to third party websites. 

The provision of a link to such a website does not mean that we endorse that website.   If you visit any website via a link on this website you do so at your own risk. 

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: 

 (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; 

(b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. 

By linking to this website in breach of the above you shall indemnify us for any loss or damage suffered to this website as a result of such linking. 

Our right to amend these Terms and Conditions 

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

You will be subject to the policies and terms and conditions in force at the time that you place your order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 


These terms are governed by English law. 

Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law.

Maisymoofabrics.co.uk is a site operated by Cerian Moncaster. 

We are registered in Great Britain with our registered office at 258 Alfreton Road, Jubilee, Pye Bridge, Derbyshire DE55 4PB. 

Our trading address is: Room 10, Alfreton House, High Street, Alfreton, Derbyshire, DE55 7HH. 

If you have any questions/comments, please email us at: [email protected]